EU right-of-withdrawal (Widerruf) handling for your Shopify store. Your customers submit withdrawal requests directly from your storefront — your team reviews and resolves them right inside the Shopify admin.
A themed, multilingual two-step form on your storefront. Logged-in customers get their details prefilled; guests use a lightweight popup.
Review requests, change statuses, notify customers, link orders in both directions — all embedded in your admin, no extra login.
Localized confirmation and status-update emails, with fully customizable templates per language on the Pro plan.
Every request gets a tracking link, an order-status badge, and an inline list in the customer account — no support tickets needed.
Five-state processing (requested → review → return → accepted/declined) with a full audit history and the EU withdrawal period built in.
Customers can attach invoices or photos to a request; staff can add documents from the admin side.
The app is installed from its Shopify App Store listing. Open the listing, choose Install, and pick the store you want it on — Shopify will ask you to approve the permissions and take you straight into the app.
Already installed? Open it from Apps in your Shopify admin.